Why Telecom Expenses Are So Hard to Control
Telecom is one of those expense categories that just seems to grow on its own. You add a service here, upgrade something there, and before you know it, you're paying for a complex web of services that nobody fully understands anymore.
Here's what we see happening at most companies.
Service Inventory
Chaos
Where it's unclear what telecom services you have or need. Ask around and you can't get a solid answer.
Billing Errors
Everywhere
industry data shows up to 70% of telecom invoices contain errors, and 90% of those favor the provider.
Contract Expiration
Surprises
Where rates jump significantly because nobody was tracking renewal dates.
Redundant or
Unused Services
That go unnoticed and/or keep getting billed long after they were disconnected.
Outdated Rate
Structures
Rate structures that made sense years ago but don't match how you actually use telecom today can wreak havoc on your bottom line.
3 Ways We'll Optimize Your Telecom
Providers aren't incentivized to clean up your overspending. That's where we come in.
Comprehensive Telecom Assessment
We start by creating an accurate inventory of what you actually have versus what you're paying for. You'd be amazed how often we find services that were "disconnected" months ago but are still showing up on bills. We also dig into every line item to catch billing errors and identify services you're paying for but probably don't need.
What you get: A clean, accurate picture of your telecom landscape plus recovery of overcharges you didn't even know existed.
Contract Optimization & Benchmarking
We know what other companies your size are actually paying (not the published rates, but the real negotiated ones). Armed with that data and any billing errors we found, we can help you secure better rates and terms that actually make sense for how you use telecom services.
​
What you get: Rates and contract terms that reflect current market conditions, plus protection from excessive future increases.
Ongoing Telecom Expense Management
This isn't a one-and-done project. Telecom environments change constantly - new locations, service additions, technology upgrades. We provide ongoing monitoring to catch billing errors, ensure contract compliance, and identify new ways to save money as your business evolves.
What you get: Automated monthly auditing that keeps your telecom spend under control without requiring attention from your team.
How We Help You Gain Control of Your Telecom Assets
Step 1 /
Inventory & Analysis
We'll gather your telecom bills and start building an accurate inventory of your services. This includes everything - voice systems, internet, wireless, data services, even SaaS subscriptions and IT services. The goal is to understand what you have, what you need, and what you're overpaying for.
What you provide: 12 months of telecom bills across all providers. Contracts are helpful but not required.
Step 2 /
We Identify Opportunities
Once we understand your telecom landscape, we'll present our findings in plain English. We'll show you exactly what we found - billing errors, redundant services, optimization opportunities - and walk you through your options.
Timeline: Initial analysis typically takes a couple of weeks with minimal time required from your team.
Step 3 /
Implementation & Optimization
You decide which recommendations make sense for your business. We can handle everything from service disconnections to contract negotiations, all while ensuring no disruption to your operations. Our goal is to improve your telecom situation without creating headaches for your team.
Timeline: Implementation typically takes 1-3 months, and you'll start seeing savings once changes are in place.
Telecom Savings:
PCR Answers the Call.
Higher Education Institution
Cuts $870k of Overspending
For years, this university was paying incorrect rates and getting charged for redundant services. Our comprehensive contract and rate audit revealed exactly where the vendor was overcharging and helped us work directly with them to clean up the mess.
We eliminated unnecessary services, corrected the rates, and secured a credit for past billing errors going all the way back to when their contract started. The result? 30% annual savings (around $870,000) and a telecom setup that actually makes sense.
Ready to take control of your telecom?
You don't get into business to deal with telecom headaches and sift through invoices and inventories. But when you're potentially overpaying by 15-30% every month on services you might not even need, those dollars add up fast.
Here's the thing - we actually enjoy digging into this stuff. We'll analyze your telecom spend at no cost and show you exactly where you can save. No upfront costs, no risk - you only pay when we deliver real savings.
Questions? Email Melanie at
info@pcr-consulting.com.