
Our Story
Pacific Capital Recovery (PCR) was founded in 1998 with a simple mission: help businesses control costs and uncover significant savings opportunities. What started as a specialized expense management firm has evolved into a trusted advisor for organizations ranging from small enterprises to Fortune 100 companies.
In 2006, Melanie Inglis took the helm as CEO, bringing fresh energy and expanded expertise to our operations. Under her leadership, we've transformed complex challenges across industries - from biotech to logistics - into clear, actionable solutions that deliver measurable results.
Why Our Approach Works:
The Boutique Advantage
In an industry dominated by large consulting firms with layers of junior analysts, we take a fundamentally different approach.
Our Process
How We Deliver Savings in Three Steps
Step 1 /
Analysis
We begin with a comprehensive review of your expenses and contracts to uncover billing errors, identify overspending on unnecessary services, and spot opportunities for better rates. Unlike larger firms that delegate this critical work to junior staff, our principals personally review your situation using specialized expertise developed over 25+ years in the industry.
What makes our analysis different:
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We specialize in understanding vendor bills – their nuances, their data, and the critical information needed to complete them
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We catch billing errors that many in-house teams miss. Our deep industry expertise, coupled with automation, ensure every stone is turned over. This is what we live and breathe for.
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We use automation in conjunction with manual expertise and oversight because the ability to understand data results is crucial.
Timeline: Typically 2 weeks with minimal time required from your team.
Step 2 /
Implementation
We present our findings in plain English and work with you to implement the solutions that make sense for your business. You decide what you want to implement. Whether that's accessing our exclusive group rate programs, negotiating better contract terms, or optimizing your service mix, we handle the heavy lifting while keeping you informed every step of the way.
What you can expect:
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Clear recommendations with specific savings projections
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Flexible implementation based on your preferences
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Direct support with vendor negotiations and refunds
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Regular updates without overwhelming you with detail
Timeline: Implementation typically takes 1-3 months.
Step 3 /
Ongoing Monitoring
Our work doesn't stop once new contracts are signed or solutions have been implemented. We provide ongoing monitoring to ensure you continue receiving the savings we negotiated, catch any billing errors, and identify new opportunities as your business evolves
Ongoing value includes:
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Automated monthly invoice auditing
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Contract compliance monitoring
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Identification of new cost reduction opportunities
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Regular reporting on your continued savings
What to Expect: We don't abandon you after implementation. You'll never have a oh-I-forgot-we-hired-them moment. We're with you every step of the way - a true partnership.
Leadership That Delivers
Melanie Inglis, CEO
Since taking leadership of PCR in 2006, Melanie has guided our expansion across multiple industries while maintaining our commitment to personalized service. Her hands-on approach ensures that every client receives the attention and expertise they deserve. Under her leadership, we've helped businesses across biotech, logistics, healthcare, education, and manufacturing optimize their operations and maximize profitability.
"At PCR, we believe that every business deserves access to the kind of expertise that can transform their bottom line. Our job is to uncover the opportunities that others miss and deliver results that make a real difference."

Real Relationships, Real Results.
What Our Clients Say
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Ready to Experience the PCR Difference?
Expert Analysis, Personal Service, Guaranteed Results.
For over 25 years, we've been helping businesses like yours uncover hidden opportunities and optimize their operations. Our personalized approach, combined with our unique no-risk guarantee, has made us the trusted partner for organizations that demand results.
Questions? Email Melanie at
info@pcr-consulting.com.